Refund and Returns Policy

Effective Date: Decemer 18,2024

Thank you for shopping at TotoBabyPlanet. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Refund and Returns Policy below.

1. Returns

We accept returns for items purchased from TotoBabyPlanet under the following conditions:

  • The item must be returned within 30 days of the purchase date.
  • The item must be in new, unused condition with all original tags and packaging intact.
  • The item must not be worn, washed, or damaged in any way.

How to Return an Item:

  1. Contact our Customer Support team at info@totobabyplanet.com or call us at (515) 123-4567 to initiate the return process.
  2. Provide your order number, details of the product, and the reason for the return.
  3. We will provide instructions on how to return the item. Customers are responsible for the cost of return shipping unless the item is defective or an error was made on our part.

2. Refunds

Once we receive the returned item and it meets the conditions outlined above, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment method and bank processing times.

3. Exchanges

We do not offer direct exchanges. If you would like a different item, you can return the original item and place a new order. Please refer to the “Returns” section for return instructions.

4. Non-Returnable Items

The following items are non-returnable:

  • Sale or Clearance Items: Items purchased on sale or clearance cannot be returned.
  • Gift Cards: Gift cards are non-refundable and non-returnable.
  • Personalized Items: Items that have been customized or personalized cannot be returned unless defective.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact our Customer Support team immediately at info@totobabyplanet.com. We will assist you in resolving the issue by either issuing a replacement or refund.

6. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or there was an error in fulfilling the order.
  • Original Shipping Costs: Shipping charges for the original order are non-refundable, unless the return is due to a defect or error.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us using the following information:

Address:
123 Little Star Lane, Des Moines, Iowa

Phone Number:
(515) 123-4567

Email:
info@totobabyplanet.com

Website:
totobabyplanet.com