Sales Policy

Effective Date: Decemer 18,2024

Welcome to TotoBabyPlanet! We aim to provide the best shopping experience for our customers. Please read our Sales Policy below to better understand our terms and conditions when purchasing from our website or stores.

1. Products

All products available for purchase on TotoBabyPlanet are subject to availability. We make every effort to ensure that the product descriptions, images, and prices are accurate and up to date. However, we reserve the right to modify product details, including prices, at any time without notice.

2. Ordering

To place an order with TotoBabyPlanet, simply follow the steps provided on our website. After submitting your order, you will receive an order confirmation email with the details of your purchase. Please review your order carefully, as any changes must be made before the order is processed.

  • Order Confirmation: After placing your order, you will receive an email confirmation with your order details.
  • Order Cancellation: Orders can only be canceled before they are processed and shipped. Once your order has been shipped, it cannot be canceled. Please contact us immediately if you wish to cancel an order.

3. Payment

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other payment options as available on the checkout page.

  • Billing Information: You must provide accurate and complete billing information at the time of checkout. Any discrepancies in billing may result in delays or errors with processing your order.
  • Order Authorization: All payments are processed securely, and your payment method will be charged when your order is confirmed.

4. Pricing and Discounts

  • Pricing: All prices listed on our website are in USD (U.S. Dollar) unless otherwise specified. Prices may change without prior notice, but any changes will not affect orders that have already been confirmed.
  • Discounts: Any promotions or discounts applied to your order will be indicated at checkout. Discounts cannot be combined unless explicitly stated.

5. Shipping

We offer a variety of shipping options to deliver your order as quickly and securely as possible. Shipping costs are calculated based on the delivery address and selected shipping method. You will be provided with tracking information once your order is shipped.

  • Processing Time: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays may take longer to process.
  • Shipping Times: Delivery times vary depending on the shipping method and location. Please check the shipping options at checkout for estimated delivery times.
  • International Shipping: At this time, we offer domestic shipping within the United States. International shipping may be available in the future, and any applicable customs fees or import taxes will be the responsibility of the buyer.

6. Returns and Exchanges

For information on our returns and exchanges process, please refer to our Refund and Returns Policy. We accept returns and exchanges on eligible products within the specified time frame and under the conditions outlined in our policy.

7. Order Issues

If you experience any issues with your order, such as missing or incorrect items, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue promptly.

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately, and we will arrange for a replacement or refund.

8. Privacy and Security

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. We use secure payment systems and encryption to safeguard your data and ensure safe transactions.

9. Customer Support

If you have any questions or need assistance with your order, please do not hesitate to contact our customer support team:

Email:
info@totobabyplanet.com

Phone Number:
(515) 123-4567

Website:
totobabyplanet.com

10. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the updated version will become effective immediately upon publication.